Privacy & Cookie Policy & Governance Documents

This privacy policy applies to information we (Friends of Sussex Hospices) collect about individuals who interact with our organisation.  It explains what personal information we collect and how we use it.

If you have any comments or questions about this notice, feel free to contact us at

or write to:

Friends of Sussex Hospices, The Granary, Cornfords Yard, High Street,, UCKFIELD East Sussex TN22 1RJ

1. Personal data that we process

The following table explains the types of data we collect and the legal basis, under current data protection legislation, on which this data is processed.


Purpose Data (key elements) Basis
Enquiring about our organisation and its work Name, email, message Legitimate interests - it is necessary for us to read and store your message so that we can respond in the way that you would expect.
Subscribing to email updates about our work Name, email Consent - you have given your active consent.
Making a donation or purchasing goods or tickets Name, email, address, payment information Legitimate interests - this information is necessary for us to fulfil your intention of donating money and your expectation of receiving a confirmation message.
Consenting to be a supporter or a participant in fundraising activities Name, email, address, contact telephone number Consent - you have opted-in to receive information from us.
Website functionality Website activity collected through cookies Legitimate interests

- it is necessary for us to store a small amount of information, usually through cookies, to deliver functionality that you would expect, such as remembering the contents of your order before you have fully completed the process.


2. How we use your data

We will only use your data in a manner that is appropriate considering the basis on which that data was collected, as set out in the table at the top of this policy.

For example, we may use your personal information to:

  • reply to enquiries you send to us
  • handle donations or other transactions that you initiate
  • where you have specifically agreed to this, send you marketing communications by email relating to our work which we think may be of interest to you

3. When we share your data

We will only pass your data to third parties in the following circumstances:

  • you have provided your explicit consent for us to pass data to a named third party
  • we are using a third party purely for the purposes of processing data on our behalf and we have in place a data processing agreement with that third party that fulfils our legal obligations in relation to the use of third-party data processors
  • we are required by law to share your data

In addition, we will only pass data to third parties outside of the EU where appropriate safeguards are in place as defined by Article 46 of the GDPR (General Data Protection Regulation).

4. How long we keep your data

We take the principles of data minimisation and removal seriously and have internal policies in place to ensure that we only ever ask for the minimum amount of data for the associated purpose and delete that data promptly once it is no longer required.

Where data is collected on the basis of consent, we will retain this indefinitely unless you advise us to the contrary.

5. Rights you have over your data

You have a range of rights over your data, which include the following:

  • where data processing is based on consent, you may revoke this consent at any time, and we will make it as easy as possible for you to do this (for example by putting ‘unsubscribe’ links at the bottom of all our marketing emails)
  • you have the right to ask for rectification and/or deletion of your information
  • you have the right of access to your information
  • you have the right to lodge a complaint with the ICO (information commissioner) if you feel your rights have been infringed

A full summary of your legal rights over your data can be found on the ICO website at:

If you would like to access the rights listed above, or any other legal rights you have over your data under current legislation, please get in touch with us.

Please note that relying on some of these rights, such as the right to deleting your data, will make it impossible for us to continue to deliver some services to you.  However, where possible we will always try to allow the maximum access to your rights while continuing to deliver as many services to you as possible.

6. Cookies & usage tracking

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website.  Cookies are used by many websites and can do a number of things, e.g., remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

Where cookies are used to collect personal data, we list these purposes in section 1 above, along with other personal data that we collect.  However, we also use some cookies that do not collect personal information but that do help us collect anonymous information about how people use our website.  We use Google Analytics to track user interaction to better understand the user journey through the website.  This includes data such as approximate geographical location, device, internet browser and operating system but no information to identify individual users.

Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users' computers.  The information collected by Google Analytics about usage of our website is not personally identifiable.  The data is collected anonymously, stored by Google and may be used by us to create reports about website usage.  Google's privacy policy is available at

Facebook pixel is triggered when someone visits our website and takes an action (for example, buying tickets or registering for an event), the Facebook pixel reports this action and informs us when a supporter took an action after seeing our Facebook ad and allows us to contact them again.

7. Modifications

We may modify this Privacy Policy from time to time and will publish the most current version on our website.  If a modification meaningfully reduces your rights, we will notify people whose personal data we hold and is affected.

Declaration of Trust and Deed of Amendment

Friends of Sussex Hospices was established in 2001 under the name "Friends of the East Sussex Hospices". At that time a deed of trust was entered into by the founding trustees, setting out the objectives of the trust and explaining how the trust would operate.

In 2012, the trustees elected to change the name of the trust to "Friends of Sussex Hospices" and change the objects of the charity to reflect the relevance of the charity at that time and the wider geographical area of its beneficiaries.

At the same time the trust adopted by way of a deed of amendment the Charity Commission approved Model Trust Deed to ensure that the Trust was fully compliant with its obligations as a registered charity. The Trustees continue to review the provisions of the trust deed to ensure both that the trust is always fully compliant with its statutory obligations and that the trust deed continues to meet the objectives of the trust.
View our:

Declaration of Trust→
Deed of Amendment→